DEFAULT SERVICES
Dunakey & Klatt is focused on serving the needs of its national, regional, and local mortgage banking clients in the areas of foreclosure, bankruptcy, REO closings, evictions, title curative work, regulatory compliance and all related legal matters. Dunakey & Klatt adheres to all Fannie Mae, Freddie Mac, Veteran’s Administration, and FHA/HUD time and fee guidelines.

Dunakey & Klatt understands that meeting the individual expectations and needs of each client is paramount. Some of these needs are:

Speed. Dunakey & Klatt has adopted speed of service as one of its core values. We process every client request as quickly as possible. Dunakey & Klatt understands that each client has specified time frames within which key events need to occur. Delays or missed deadlines can prove costly. Dunakey & Klatt has adopted a system of numerous internal controls to ensure that deadlines are not missed.

Accuracy. Dunakey & Klatt recognizes that all of the processes involved in the various operations require numerous steps that need to occur flawlessly in order for each matter to reach a successful conclusion. Dunakey & Klatt has developed its own processes to track and review progress on every matter to ensure that everything is done correctly. We believe that these processes enhance quality control and allow us to quickly identify current or potential problems.

Communication. Dunakey & Klatt understands that providing its clients with the service they expect requires constant open communication. While much of the communication consists of updates on the progress of individual matters, it is when difficult situations arise that open communication is essential. Dunakey & Klatt prides itself on efficiently and accurately advising its clients under all circumstances. This communication occurs at every level – attorneys, managers and support staff.

Technology. Dunakey & Klatt recognizes that technology is indispensable to servicing its clients in the mortgage industry. At Dunakey & Klatt, technology is the primary medium for maintaining quality control, speedy communication and accurate data. We use a variety of software to ensure that we communicate in a timely and accurate manner with our clients, track all files in progress, prepare documents required for the various processes, prepare bills and pay vendors.

In particular, Dunakey & Klatt uses Lenstar, NewTrak, VendorScape, iClear, New Invoice, the Bankruptcy Pacer System, several client owned systems, and has also spent considerable time in customizing and formatting its own work flow tracking and processing system. This allows the firm to track and process hundreds of files at any point in time. In addition, all employees at Dunakey & Klatt have access to all standard business software, direct e-mail and the Internet. The firm’s website at www.dunakeyandklatt.com provides background on the firm and its attorneys.

Dunakey & Klatt wants to be the service provider of choice to the mortgage banking industry in Iowa. We look forward to being of service to you!